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Terms and Conditions

Terms and Conditions

Read or download our General Terms and Conditions here

The General Terms and Conditions of Alopsys.com apply to our online store. Click on the link below to view and/or download it.

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Terms and Conditions

Table of contents

Article 1 - Definitions

Article 2 - Identity of the entrepreneur

Article 3 - Applicability

Article 4 - The offer

Article 5 - The agreement

Article 6 - Right of withdrawal

Article 7 - Obligations of the consumer and/or the company during the cooling-off period

Article 8 - Exercise of the right of withdrawal by the consumer and/or the company and costs thereof

Article 9 - Obligations of the entrepreneur in the event of withdrawal

Article 10 - Exclusion of right of withdrawal

Article 11 - The price

Article 12 - Compliance and additional warranty

Article 13 - Delivery and execution

Article 14 - Duration transactions: duration, cancellation and extension

Article 15 - Payment

Article 16 - Complaints procedure

Article 17 - Disputes

Article 18 - Additional or deviating provisions

Article 1 - Definitions

In these conditions the following definitions apply:

  1. Additional agreement : an agreement whereby the consumer and/or the company acquires products, digital content and/or services in connection with a distance contract and these goods, digital content and/or services are supplied by the entrepreneur or by a third party. on the basis of an agreement between that third party and the entrepreneur;
  2. Reflection period : the period within which the consumer and/or the company can exercise his right of withdrawal;
  3. Consumer : the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
  4. Company : an institution acting for purposes related to its trade, business, craft or professional activity;
  5. Day : work.
  6. Digital content : data produced and delivered in digital form;
  7. Duration agreement : an agreement that extends to the regular delivery of goods, services and/or digital content during a certain period;
  8. Durable data carrier : any tool - including e-mail - that enables the consumer and/or company or entrepreneur to store information that is personally addressed to him in a way that allows future consultation or use for a period that is tailored to the purpose for which the information is intended and which allows unaltered reproduction of the stored information;
  9. Right of withdrawal : the option of the consumer and/or the company to cancel the distance contract within the cooling-off period;
  10. Entrepreneur : the natural or legal person who offers products, (access to) digital content and/or services remotely to consumers and companies;
  11. Distance contract : an agreement concluded between the entrepreneur and the consumer and/or the company in the context of an organized system for distance selling of products, digital content and/or services, up to and including the conclusion of the agreement exclusive or partial use is made of one or more techniques for distance communication;
  12. Model withdrawal form : the European model withdrawal form included in Appendix I of these conditions;
  13. Remote communication technology : means that can be used to conclude an agreement, without the consumer and/or the company and the entrepreneur having to meet in the same room at the same time;

Article 2 - Identity of the entrepreneur

Alopsys bv

Scholtensoven 7

7621 HA Borne

The Netherlands

Phone number: 0031(0)85–4010928

Tuesday to Friday from 9:30 am to 5:00 pm

Email address: info@alopsys.om

Website: www.alle-ophangsystemen.nl

Chamber of Commerce number: 93 72 07 77

VAT Identification Number: NL 86 65 03 237 B01

UK VAT: GB439386652

If the entrepreneur's activity is subject to a relevant licensing system: information about the supervisory authority. If the entrepreneur practices a regulated profession:

  • the professional association or organization to which he is affiliated;
  • the professional title, the place in the EU or the European Economic Area where it was awarded;
  • a reference to the professional rules that apply in the Netherlands and instructions where and how these professional rules can be accessed.

Article 3 - Applicability

  1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer and/or the company;
  2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer and/or the company. If this is not reasonably possible, before the distance contract is concluded, the entrepreneur will indicate how the general terms and conditions can be viewed at the entrepreneur and that they will be provided free of charge as soon as possible at the request of the consumer and/or the company. sent;
  3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available electronically to the consumer and/or the company in such a way that it can be easily stored by the consumer and/or the company on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they can be obtained free of charge electronically or otherwise at the request of the consumer and/or the company. will be sent;
  4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and, in the event of conflicting conditions, the consumer and/or the company can always rely on the applicable provision that applies to is most favorable to him;

Article 4 - The offer

  1. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer;
  2. The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer and/or the company. If the entrepreneur uses images, these are as true as possible of the products, services and/or digital content offered, but may always differ slightly from reality. Obvious mistakes or errors in the offer do not bind the entrepreneur;
  3. Each offer contains such information that it is clear to the consumer and/or the company what the rights and obligations are associated with accepting the offer;

Article 5 - The agreement

  1. The agreement is concluded, subject to the provisions of paragraph 4, at the time of acceptance by the consumer and/or the company of the offer and compliance with the conditions set therein;
  2. If the consumer and/or the company has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer and/or the company can terminate the agreement;
  3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer and/or the company can pay electronically, the entrepreneur will take appropriate security measures;
  4. The entrepreneur can, within legal frameworks, inform himself whether the consumer and/or the company can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution;
  5. The entrepreneur will, at the latest upon delivery of the product, service or digital content to the consumer and/or the company, provide the following information in writing or in such a way that it can be stored by the consumer and/or the company in an accessible manner on a durable data carrier, include:
  • the visiting address of the entrepreneur's branch where the consumer and/or company can go with complaints;
  • the conditions under which and the manner in which the consumer and/or the company can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
  • the information about warranties and existing after-sales service;
  • the price including all taxes of the product, service or digital content; where applicable, the costs of delivery; and the method of payment, delivery or execution of the distance contract;
  • the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration;
  • if the consumer and/or the company has a right of withdrawal, the model withdrawal form;

In the case of a duration transaction, the provision in the previous paragraph only applies to the first delivery;

Article 6 - Right of withdrawal

at products

  1. The consumer and/or the company can terminate an agreement regarding the purchase of a product during a cooling-off period of at least 14 days without giving reasons. The entrepreneur may ask the consumer and/or the company about the reason for withdrawal, but cannot oblige him to state his reason(s);
  2. The cooling-off period referred to in paragraph 1 commences on the day after the consumer and/or the company, or a third party designated in advance by the consumer and/or the company, who is not the carrier, has received the product, or: If the entrepreneur the consumer and/or the company has not provided the legally required information about the right of withdrawal or the model withdrawal form, the reflection period will expire twelve months after the end of the original reflection period determined in accordance with the previous paragraphs of this article;
  • if the consumer and/or the company has ordered multiple products in the same order: the day on which the consumer and/or the company, or a third party designated by him, received the last product. The entrepreneur may, provided he has clearly informed the consumer and/or the company about this prior to the ordering process, refuse an order for multiple products with different delivery times.
  • if the delivery of a product consists of several shipments or parts: the day on which the consumer and/or the company, or a third party designated by him, has received the last shipment or the last part;
  • in the case of agreements for regular delivery of products during a certain period: the day on which the consumer and/or the company, or a third party designated by him, received the first product

Extended reflection period for products, services and digital content that are not delivered on a tangible medium if you do not inform yourself about the right of withdrawal:

  1. If the entrepreneur has provided the information referred to in the previous paragraph to the consumer and/or the company within twelve months after the commencement date of the original reflection period, the reflection period will expire 14 days after the day on which the consumer and/or the company received that information. received;
  2. If the entrepreneur has not provided the consumer and/or the company with the legally required information about the right of withdrawal or the model withdrawal form, the reflection period will expire twelve months after the end of the original reflection period determined in accordance with the previous paragraphs of this article.

Article 7 - Obligations of the consumer and/or the company during the cooling-off period

  1. During the cooling-off period, the consumer and/or the company will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The basic principle here is that the consumer may only handle and inspect the product as he would in a store;
  2. The consumer and/or a company is only liable for depreciation of the product that is the result of a way of handling the product that goes beyond what is permitted in paragraph 1;
  3. The consumer and/or the company is not liable for any reduction in value of the product if the entrepreneur has not provided him with all legally required information about the right of withdrawal before or at the time of concluding the agreement;

Article 8 - Exercise of the right of withdrawal by the consumer and/or the company and costs thereof

  1. If the consumer and/or the company exercises his right of withdrawal, he must report this to the entrepreneur within the cooling-off period by means of the model withdrawal form or in another unambiguous manner;
  2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer and/or the company shall return the product or hand it over to (an authorized representative of) the entrepreneur. This is not necessary if the entrepreneur has offered to collect the product himself. The consumer and/or the company has in any case observed the return period if he returns the product before the cooling-off period has expired;
  3. The consumer and/or the company returns the product with all accessories supplied, if reasonably possible in the original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur;
  4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer and/or the company;
  5. The consumer and/or the company bears the direct costs of returning the product;
  6. If the consumer and/or the company exercises his right of withdrawal, all additional agreements will be dissolved by operation of law;

Article 9 - Obligations of the entrepreneur in the event of withdrawal

  1. If the entrepreneur enables the notification of withdrawal by the consumer and/or the company electronically, he will immediately send a confirmation of receipt after receiving this notification;
  2. The entrepreneur will reimburse all payments made by the consumer and/or the company, excluding any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer and/or the company notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with the refund until he has received the product;
  3. The entrepreneur uses the same payment method for reimbursement that the consumer and/or the company used, unless the consumer and/or the company agrees to a different method. The refund is free of charge for the consumer and/or the company;

Article 10 - Exclusion of right of withdrawal

The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least in time before concluding the agreement:

  1. Products or services whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period;
  2. Service agreements, after full performance of the service, but only if: Products manufactured according to specifications of the consumer and/or the company, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer and/or the company , or which are clearly intended for a specific person;
  • the performance has started with the express prior consent of the consumer and/or the company and;
  • the consumer and/or the company has stated that he loses his right of withdrawal as soon as the entrepreneur has fully executed the agreement;

Article 11 - The price

  1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates;
  2. Notwithstanding the previous paragraph, the entrepreneur may offer products or services with variable prices, the prices of which are subject to fluctuations in the financial market and over which the entrepreneur has no influence. This liability to fluctuations and the fact that any prices stated are target prices are stated in the offer;
  3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions;
  4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
  • these are the result of legal regulations or provisions; or
  • the consumer and/or the company has the authority to terminate the agreement with effect from the day on which the price increase takes effect

The prices stated in the offer of products or services include VAT ;

Article 12 - Compliance with the agreement and additional warranty

  1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement and /or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use;
  2. An additional guarantee provided by the entrepreneur, his supplier, manufacturer or importer never limits the legal rights and claims that the consumer and/or the company can assert against the entrepreneur under the agreement if the entrepreneur has failed to fulfill his obligations. part of the agreement;
  3. An additional guarantee means any obligation of the entrepreneur, his supplier, importer or producer in which he grants the consumer and/or the company certain rights or claims that go beyond what he is legally obliged to do in the event that he has failed to comply with the obligations. his part of the agreement;

Article 13 - Delivery and execution

  1. The entrepreneur will exercise the utmost care when receiving and executing orders for products and when assessing applications for the provision of services;
  2. The place of delivery is the address that the consumer and/or the company has made known to the entrepreneur;
  3. Taking into account what is stated in Article 4 of these general terms and conditions, the entrepreneur will execute accepted orders expeditiously, but no later than within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer and/or the company will be notified of this no later than 30 days after placing the order. In that case, the consumer and/or the company has the right to terminate the agreement without costs, but is not entitled to any compensation;
  4. After dissolution in accordance with the previous paragraph, the entrepreneur will immediately refund the amount paid by the consumer and/or the company;
  5. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer and/or the company or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise;

Article 14 - Duration transactions: duration, cancellation and extension

Termination:

    1. The company and/or the company may terminate an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products or services at any time, taking into account the agreed cancellation rules and a notice period of no more than one month;
    2. The consumer and/or the company can terminate an agreement that has been entered into for a fixed period and which extends to the regular delivery of products or services at any time towards the end of the fixed duration, taking into account the agreed cancellation rules and a notice period of at least maximum one month;
    3. The consumer and/or the company can terminate the agreements referred to in the previous paragraphs:
  • cancel at any time and not be limited to cancellation at a certain time or in a certain period;
  • at least cancel in the same manner as they were entered into by him;
  • always cancel with the same notice period as the entrepreneur has agreed for himself;

Extension:

    1. An agreement that has been entered into for a specific period and that extends to the regular delivery of products or services may not be tacitly extended or renewed for a specific period;
    2. Notwithstanding the previous paragraph, an agreement entered into for a fixed period may be tacitly extended for a fixed period of up to three months, if the consumer and/or the company can terminate this extended agreement towards the end of the extension with a notice period. of a maximum of one month;
    3. An agreement that has been entered into for a definite period and that extends to the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer and/or the company may cancel at any time with a notice period of no more than one month;

Duration:

  1. If an agreement has a duration of more than one year, the consumer and/or the company may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness dictate against termination before the end of the term. reschedule the agreed duration

Article 15 - Payment

  1. Unless otherwise stated in the agreement or additional conditions, the amounts owed by the consumer and/or the company must be paid within 14 days after the start of the reflection period, or in the absence of a reflection period, within 14 days after the start of the reflection period. conclusion of the agreement. In the case of an agreement to provide a service, this period starts on the day after the consumer and/or the company has received confirmation of the agreement;
  2. When selling products to consumers or companies, the consumer and/or company may never be obliged to pay more than 50% in advance in general terms and conditions. If advance payment has been stipulated, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the agreed advance payment has been made;
  3. The consumer and/or the company has the obligation to immediately report inaccuracies in payment details provided or stated to the entrepreneur;
  4. If the consumer and/or the company does not fulfill his payment obligation(s) on time, he will be obliged to do so after the entrepreneur has informed him of the late payment and the entrepreneur has granted the consumer and/or the company a period of 14 days. In order to still meet its payment obligations, after failure to pay within this 14-day period, the entrepreneur is entitled to charge statutory interest on the amount still owed and the entrepreneur is entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% on the next € 2,500 and 5% on the next € 5,000 with a minimum of € 40. The entrepreneur may deviate from the stated amounts and percentages for the benefit of the consumer and/or the company;

Article 16 - Complaints procedure

  1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure;
  2. Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer and/or the company has discovered the defects;
  3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer and/or the company can expect a more detailed answer;
  4. If the complaint cannot be resolved by mutual agreement within a reasonable period or within 3 months after submitting the complaint, a dispute arises that is subject to the dispute settlement procedure;

Article 17 - Disputes

  1. Agreements between the entrepreneur and the consumer and/or the company to which these general terms and conditions apply are exclusively governed by Dutch law;

Article 18 - Additional or deviating provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and/or the company and must be recorded in writing or in such a way that they can be stored by the consumer and/or the company in an accessible manner. on a durable data carrier.

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